WHO WE ARE

LINGO BRIDGE™ is a UK-based language service provider specialising in high-quality interpreting and translation services. We operate as a digital platform that connects individuals, organisations, and institutions with a trusted network of qualified interpreters and translators across a wide range of languages and specialisms.

We engage language professionals on a freelance or contractual basis to deliver services for our clients across sectors including healthcare, legal, education, local government, and private enterprise.

Our services are accessible via secure online portals designed for three types of users:

• Clients, who request and manage language services.

• Interpreters and Translators, who provide the services.

• Administrators, who manage assignments, compliance, and quality assurance.

We are committed to ensuring that all personal data handled through our systems is managed lawfully, fairly, and transparently

WHAT PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

• Identity Data: Full name, date of birth, gender.

• Contact Data: Email address, phone number, postal address.

• Professional Data: Qualifications, certifications, work experience, languages spoken.

• Account Data: Username, password, account preferences.

• Transaction Data: Details of services provided or received, payment information.

• Technical Data: IP address, browser type, operating system, device information.

• Usage Data: Information about how you use our website and services.

• Marketing and Communications Data: Preferences in receiving marketing from us and communication preferences.

MEDIA

LINGO BRIDGE™ may collect and use media content such as photographs, audio recordings, and video footage in the following circumstances:

• Interpreter Profile Media: You may be asked to provide a profile photo or voice sample to enhance your profile visibility within our platform and to assist clients in making informed choices.

• Training and Quality Assurance: Audio or video recordings of interpreted sessions may be recorded (with notice and where lawful) for training, auditing, or quality control purposes.

• Marketing and Communication: With your explicit consent, we may use media (e.g., photos or video clips) for promotional materials, website content, social media, or case studies.

• Security and Monitoring: If you attend any of our offices or events, we may use CCTV or other security monitoring systems.

We will always ensure that any media content that may identify individuals is handled lawfully, fairly, and transparently. You may withdraw your consent to the use of your media at any time.

PURPOSE AND LEGAL BASES FOR PROCESSING

We process your personal data for the following purposes and legal bases:

SHARING YOUR PERSONAL DATA

We may share your personal data with:

• Service Providers: IT and system administration services.

• Professional Advisors: Lawyers, bankers, auditors, and insurers.

• Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities.

• Third Parties: In the event of a merger, sale, or acquisition.

We ensure that all third parties respect the security of your personal data and comply with UK data protection laws.

INTERNATIONAL TRANSFERS

Some of our external third parties may be based outside the UK. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

DATA SECURITY

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. These measures include:

• Encryption: Data is encrypted both in transit and at rest.

• Access Controls: Only authorised personnel have access to personal data.

• Regular Testing: Our systems are regularly tested for vulnerabilities.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose of processing.

YOUR LEGAL RIGHTS

Under UK data protection laws, you have the following rights:

• Access: Request access to your personal data.

• Correction: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data.

• Objection: Object to processing of your personal data.

• Restriction: Request restriction of processing your personal data.

• Data Portability: Request transfer of your personal data to another party.

• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

COOKIES

Our website uses cookies to enhance user experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.